Success
we make it easy
We understand the client's need for flexibility. Rest assured we understand that to embrace the opportunity of impressing your insured we will have to be flexible throughout the process. Our availability at your client's convenience is important to earning their trust. Beyond the basics we believe that the following are ideas which can help smooth the claim process.
Insureds should have a say in how they would like to recieve related documentation (fax, email, postal). We're all about saving paper and find that most insured's are also. Conversely, it would seem strange that some adjustment companies would try to email an insured who doesn't own a computer but we've heard about it happening.
Independent adjusters should be available for the entire adjusting process, even after the claim is closed. Many adjusters bail out claiming they closed the file sometimes rendering you left to spend on another adjuster. We believe this practice is wrong.
We've been tracking every statistic that occurs in a claim from time elapsed prior to initial contact and beyond. Our plan is to analyize these figures over time to complete a full statistical analysis so that we can help you to meet your customer service goals. These factors are important in how your department performs, so we're trying dilligently to help you achieve your goals. As our website ages we'll be adding several factors to help your department succeed in handling its claim adjusting needs.
Contact us today to arrange a program that helps to meet your customer service goals; we're happy to discuss a wide variety of options.
